complaint·November 9, 2024

Continued from LIC 9099 CCL attempted to interview the RP on 07/05/22, 07/12/22, 08/02/2024, and 10/12/2024. All attempted were unsuccessful. According to an interview with Staff 3 (S3), S3 reported working during 2022. S3 reported recalling residents Complaining about the third party agency staff. There was internal investigation, but is unaware of the outcome. The incident described by S3 was similar to the information provided by the RP. Those who received a complaint, did not return to work. According to an interview with Staff 5 (S5), S5 stated the facility no longer uses Cebu Staffing agency. S5 is unaware of the incident. S5 stated the Wellness Director in 2022 is no longer working for Brookdale Scotts Valley. According to the RP, the incident was reported by the RP to the Health and Wellness Director; however, the resident's wounds were not address until 06/28/2022. According to an interview with Resident 1 (R1), R1 recalled a caregiver was rushing to help R1 when R1 first moved into the facility in 2022. R1 reported the staff was putting cream on R1's stomach area really hard and fast, which made R1 bleed. The skin tear was about three inches. R1 was given first aid a few days later. R1 did not recall the name, but could recall the race of the individual. R1 recalls never seeing the staff after R1 told the front desk. R1 said the staff was also the person to say R1 was fat and needed to walk up and down the hallway. According to R1's LIC 601 dated 10/22/2021, R1 was able to   administrator own prescription medications, injections, glucose testing, PRN medications, and store own medications. According to an interview with Staff 7 (S7), S7 reported R1 was not on medication management during 2022; therefore, staff nor the facility have record of the medications provided to R1. Continued from LIC 9099 - C, page 2 On 10/18/2024, LPA Valerio requested staff records and call button logs for June 2022. Due to the amount of time since the initial opening of the complaint, the facility needed to contact vendors for data from two years ago. Due to the above noted information, although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. An exit interview was held and a copy of report was left at the facility with ED Alex Baiasu.