complaint·April 4, 2025

4 Out of 6 staff (S1-S3, S6) state the laundry machines were not in disrepair. 2 out of 6 staff (S4 & S5) state that yes, the laundry machines have been in disrepair (broken/not working) and were replaced on the same day by the facility. LPA interviewed 5 residents. 5 Out of 5 residents state the laundry machines were not in disrepair. 3 Out of 5 residents state staff are meeting his/her laundry needs. 2 Out of 5 residents state staff are not meeting his/her laundry needs. R1 and R2 state there has been instances when his/her laundry was not returned the same day during his/her scheduled laundry day. LPAs interviewed the Administrator regarding the allegations. ADM states laundry service once a week is part of the facility’s basic service plan for all residents. ADM states that laundry machines (Washers/dryers) have broken down (not working) but that maintenance will repair or replace the laundry machines. During visit LPAs observed 15 washers and 15 dryers in 9 laundry rooms throughout the facility. All 15 washers and 15 dryers functioned properly when tested by staff. On 4/4/2025, LPAs interviewed 4 residents (R6-R9). All residents interviewed stated he/she has no issue with laundry service. All residents interviewed states he/she is not aware of laundry machines being in disrepair. Based on record review, the facility's resident admission agreement state that laundry service once a week is part of the facility’s basic plan for all residents. LPAs also reviewed the Weekly Laundry Schedule and R1-R9 are listed on the schedule for weekly laundry service. Page 2 of 3 Based on information from interviews conducted with staff, records reviewed and observation, although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No Deficiencies were cited under California Code of Regulations Title 22. This report was reviewed with Executive Director Alex Baiasu and a copy of this report was provided. Page 3 of 3