Complaint·April 20, 2026

On 8/14/2025 the Department conducted a complaint investigation visit and obtained documentation. On 9/18/2025, 4/6/2026 and 4/20/2026 the Department interviewed 4 Staff, (S1 to S4), 3 Residents (R2 to R4), and 1 Witness. 4 Out of 4 staff stated he/she is not aware of residents not receiving meals or not being taken to the dining hall for meals. S3 stated R1 had a personal preference to eat in his/her room. On 4/20/2026 the Department interviewed 3 Residents (R2 to R4). 3 Out of 3 residents stated he/she does not need assistant with receiving his/her meal and does not need to be taken to the dining hall. 3 Out of 3 residents state he/she has no issues or concerns with receiving his/her meals. On 4/9/2026, the Department interviewed 1 Witness (W1). W1 states he/she has no issues or concerns with the care that R1 is receiving at the facility. Review of R1’s physician’s report dated 3/21/2024, R1’s Capacity for Self-Care notes R1 can feed his/her own self. Review of R1’s care plan dated 8/19/2025, R1 “is on a regular diet and can determine his/her own food choices. Staff are not meeting residents bathing needs On 8/26/2025 the Department interviewed the Reporting Party (RP). RP states he/she observed a resident, referred to as R1, for approximately 4 hours on 8/10/2025 and R1 stated facility staff were not bathing him/her. On 9/18/2025, 4/6/2026 and 4/20/2026 the Department interviewed 4 Staff, (S1 to S4), 3 Residents (R2 to R4), and 1 Witness. 4 Out of 4 staff stated he/she assists residents with bathing/showering. S2 stated the facility has a shower schedule, and residents pick the days and times he/she prefers to bathe/shower. Page 2 of 4 S3 states there was one incident when R1 did not want to bathe. S3 did not remember the date or time of this incident. On 4/20/2026 the Department interviewed 3 Residents (R2 to R4). 3 Out of 3 residents state he/she does not require assistance with bathing/showering. 3 Out of 3 residents state he/she has no issues or concerns with the care he/she is receiving. On 4/9/2026, the Department interviewed 1 Witness (W1). W1 states he/she has no issues or concerns with the care that R1 is receiving at the facility. Review of the facility's W eekly Shower Schedule Brookdale Scotts Valley- Personalized Assisted Living, dated Thursday, August 14, 2025, R1 listed on schedule for Mondays at 3PM and Thursdays at 3PM. Review of R1's progress notes dated 6/13/2025 to 8/14/2025, there are no noted incidents of R1 not wanting to shower/bathe. Review of R1's Personal Service Plan for R1 dated 3/20/2025, R1 requires physical assistance with shampooing hair, washing upper and lower body. Staff are leaving residents soiled for an extended period of time . On 8/26/2025 the Department interviewed the Reporting Party (RP). RP states he/she observed a resident, referred to as R1, for approximately 4 hours on 8/10/2025 and alleges staff are leaving residents soiled for an extended period of time. On 9/18/2025, 4/6/2026 and 4/20/2026 the Department interviewed 4 Staff, (S1 to S4), 3 Residents (R2 to R4), and 1 Witness. 4 Out of 4 staff stated he/she is not aware of and has not observed a resident left soiled for an extended period of time. Page 3 of 4 On 4/20/2026 the Department interviewed 3 Residents (R2 to R4). 3 Out of 3 residents state he/she does not require assistance with toileting. 3 Out of 3 residents state he/she has no issues or concerns with the care he/she is receiving. On 4/9/2026, the Department interviewed 1 Witness (W1). W1 states he/she has no issues or concerns with the care that R1 is receiving at the facility. Review of R1’s physician’s report dated 3/21/2024, R1’s Capacity for Self-Care notes R1 can manage his/her own toileting needs, and R1 is not incontinent of bladder. Review of R1's Personal Service Plan for R1 dated 3/20/2025, R1 does not require toileting assistance. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . An exit interview was conducted with ED and a copy of this report was provided to S1. Page of 4 of 4 END OF REPORT