complaint·April 5, 2021

2) Staff are not following the resident's special diet. LPA determined that there is insufficient information available. All interviews with staff and residents indicated that meals provided are well-balanced and nutritious. Residents interviewed indicated that they do not have a special diet and have no complaints regarding the meals provided. Staff confirmed that they were aware of R1 being on a low residue diet and documents obtained show that the facility was aware of the diet along with what needs to be served. LPA observed that facility had sufficient supply of foods and all foods observed were nutritious. 3) Staff cannot communicate with the residents. LPA determined that there is insufficient information available. During LPA’s interview of staff members and residents, staff members were able to understand and respond back to LPA without any issues. Residents stated that they have no issues communicating with staff members. Staff members are of Filipino descent and do have an accent; however, that does not prove to be an issue with communicating with their residents. Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted. Two copies of report provided and LPA requested for a signed copy to be returned.