complaint·October 14, 2025

Licensee does not ensure there is enough food for residents in care. - UNSUBSTANTIATED It was reported that there is constantly no food in the house, and even when they go shopping there is nothing. On 09/15/2025 LPA observed a menu posted on the refrigerator. LPA confirmed that the ingredients required for the posted lunch menu were present in the facility. LPA inspected a refrigerator in the kitchen, pantry, cupboards, and a second refrigerator in a utility room and found the freezers to be low on frozen meat. All other staples were stocked at a reasonable amount. During the visit the facility received a delivery of meat, milk, cheese, fresh vegetables and fruits. LPA was informed that this is the weekly supply delivery. LPA reviewed shopping lists and grocery receipts for August 2025 to current and found the quality and quantity of food items to be acceptable for the home. Administrator stated the company stores a lot of the meat and pantry items at a corporate office. The facility receives a shipment of one week of supplies every Monday. Any time staff tells the administrator they are low on something the administrator brings whatever they need. The facility follows a pre-planned menu each week. This allegation is unsubstantiated. Continued on LIC9099-C Licensee does not ensure that residents have hygiene supplies readily available. – UNSUBSTANTIATED It was reported that licensee does not ensure there are paper towels or enough "wipes" for residents in care. LPA observed one packet of wipes in one bathroom, and three rolls of paper towels in the utility room. During the visit the facility received a delivery of wipes, soap, paper towels, and cleaning supplies. LPA was informed that this is the weekly supply delivery. LPA reviewed shopping lists and grocery receipts for August 2025 to current and found the quantity of hygiene items to be acceptable for the residents in care. Administrator stated they stock 5 rolls of paper towels at the facility and usually there are 2 packs of wipes on hand per client per week. The facility currently has two incontinent clients. This allegation is unsubstantiated. This agency has investigated the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Grace Puckett.