complaint·January 17, 2023

During the investigation documents were obtained. A letter was sent to the residents that read “Effective Wednesday September 14, 2022, packages will no longer be delivered to you. Staff will have packages available for you to pick up at the Hall of Honors. The time will be 1530-1600 Monday through Friday. If you are not available to pick up, the package will be available the following day at the same time. This will exclude any holidays that may fall during the week. We are attempting to streamline processes. This will allow staff to gather all deliveries received. If you should have any questions, please see staff. Thank you for your kind consideration in this matter.” The letter was signed by the administrator. A concern was raised in that there could be some residents that were nonambulatory that could not carry their packages if they were using a walker or a wheelchair. The directive was in place from 09/14/22 through 10/18/22. The administrator advised that those residents that were nonambulatory would have assistance from the care providers in getting their packages; however, that was not stated in the initial letter. Regulations state in part that residents are to receive unopened correspondence in a prompt manner. Residents were advised that they would be responsible to collect their own packages and therefore may not have received their packages in a prompt manner. Based on LPAs review, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be Substantiated . California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal Rights were explained and provided to the facility representative listed above and an exit interview was conducted.