complaint·April 17, 2025

LPA investigated the allegation, “Staff left residents unsupervised.” Based on interviews conducted it was stated that residents are not left alone at the facility or unsupervised for extended periods of time. Staff interviewed acknowledged that when the weather is nice, the residents are free to go in the backyard while staff observe. LPA could not corroborate the allegation. LPA investigated the allegation, “Staff did not ensure that facility appliances were repaired.” Based on interviews and record review, two appliances were under repair. LPA observed work orders for the washer and dishwasher and parts were ordered to get them both repaired by a service company. Even though the washer was down for maintenance, the laundry was taken to another facility to get washed and staff were hand washing the dishes after meals until the dishwasher was repaired. LPA investigated the allegation, “Staff did not maintain a comfortable temperature for residents in care.” Based on interviews and observations, the facility was at a comfortable temperature during each visit. Staff acknowledged the facility to be cold in the winter and hot in the summer and staff will adjust the temperature to a comfortable setting for the residents. LPA could not corroborate the allegation. Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of the report was provided.