complaint·March 7, 2024

LPA investigated the allegation, “Staff did not return residents wedding ring to authorized representative after residents’ death”. The Administrator reported to the LPA that the wedding ring is still in the facility, stored in the safe. The administrator reported that they have contacted R1 responsible party on several occasions for pick up of the residents’ personal items with no avail. According to the admissions agreement, theft and loss policy was signed by R1 indicated that in the event of a death of a resident the facility will safeguard all personal belongings until turned over to the resident’s family. The administrator is adhering to the facility policy signed by R1 and ensuing the safeguard of these items until the responsible party can pick up R1 items. This agency has investigated the complaint alleging,” Staff did not return residents wedding ring to authorized representative after residents’ death”. We have found the complaint was UNFOUNDED , meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. LPA was able to determine R1 passed in October 2022 and no refund was issued. In addition, Health and Safety Code §1569.652 states facilities are required to refund responsible party within 15 days of the death of a resident and once their personal belongings have been removed. LPA was able to determine that the personal belongings of the resident have not been returned. Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. An exit interview was conducted. A copy of the report was provided to the administrator.