complaint·August 27, 2025

Facility did not issue the refund for June 2025. LPA reviewed resident records and conducted extensive interviews. Record review revealed a 30-day notice to vacate the facility was delivered on 5-22-25. Review of the admission agreement reveal a notice stating "This agreement remains in effect after the death of the resident: payment is owed until the following conditions are met: Balance is paid and the room is vacated, "Hospice Care". The Admission Policy states, "I also understand that Bonhurst Assisted Living Corporation will no longer provide any refund for a Direct Hospice Admission in case of death for any circumstances of her stay in the facility". LPA was able to determine R1 was moved from the facility with personal belongings on 5-30-25 and no refund was issued. In addition, Health and Safety Code §1569.652 states facilities are required to refund responsible party within 15 days once their personal belongings have been removed. Based on investigation observations, record review(s) and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated . California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal rights were explained and provided to the facility representative listed above and exit interview conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed.