complaint·November 20, 2024

LPA investigated the allegation, “Staff did not safeguard resident’s personal items.” Based on interviews conducted, R1 stated he had all his personal belongings accounted for. R1 said he had his name on all his clothing and if they got lost, they would be returned to him. R1 stated he had socks that had to be discarded due to his foot wound. R1 stated he did not have any issue with his personal items. LPA investigated the allegation, “Staff did not respond to residents call for assistance in a timely manner.” Based on record review and interviews conducted, facility response time to R1’s call button was adequate. LPA observed two different types of call log history and it appeared staff were responsive. One call button history was from R1s room and the other response log was from R1’s door alarm being triggered once it was open. LPA reviewed missed alerts from the call button system and cross referenced it with the door alarm history and it appeared that staff had responded to R1s alerts when they triggered the door alarm. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of the report and appeal rights was provided.