complaint·August 2, 2022

SUBSTANTIATED It was alleged that the Licensee did not issue a refund within the thirty (30) day guidelines upon the death of a resident and the removal of the resident's personal property. The Administrator stated that the refund had not been issued for Resident 1 (R1) of 08/02/2022. LPA explained that per Admissions Agreement of 5495.00 monthly rate, R1’s responsible party should be refunded prorated 5314.36 as signed in admissions agreement. R1 passed away on June 1, 2022, and the belongings were removed by the family on that same day. It was determined that the Licensee did not refund the balance of the monthly fees after the resident's death and removal of the resident's property within the required 30 days. The Admission agreement that the Administrator provided noted that the refund would be issued within 30 days of a residents death and belongings removal. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the allegation is found to be substantiated. The following deficiency was cited per CA Code of Regulations Title 22- refer to the 9099-D. Exit interview completed and copy of report emailed to Admin.