Office review·January 8, 2025

On January 8, 2025, at approximately 10:00 AM, an informal conference was conducted with Hilltop Springs Senior Living at the Chico Regional Office. The purpose of this informal conference meeting is to discuss the deficiencies observed within last year and to address current issues at facility. Present in the meeting were, Licensing Program Manager (LPM) Lauren Crocker, Licensing Program Analysts (LPAs) Farhaan Sarangi, Kayla Atkinson, Administrator, Keila O’Farrell, District Operations Support, Darrion Brown, Director of Operations, Matt Dunham, Licensee, Doug Sproul, Health and Wellness Director, Lorena Kott. The Administrator was told that this Informal conference is a part of the Administrative Action process, and that further non-compliance may result in an elevation to a formal non-compliance conference, which could lead to a referral to the Department's legal division for possible revocation of license. The informal conference process was explained during this meeting. Issues discussed during the meeting were: Issues discussed during the meeting were: - The Volume of complaints received in the last 6 months - Two incidents of residents eloping - Background Clearances - Medication Management - Staff training - Needs and supervision of residents During the Informal Conference, the facility has stated they will do the following to achieve continued and substantial compliance: • Reach out to Community Care Licensing Division (CCLD) as a resource. · Send facility program updates to the Regional Office · Community Care Licensing Division Technical Support Program (TSP) was offered and accepted. No deficiencies were cited during today’s Office Visit. Exit interview was conducted. Informal meeting concluded, copy of the Office Visit was signed and provided to the Administrator.