complaint·September 4, 2025

On September 4, 2025 at approximately 3:30 PM, Licensing Program Analyst (LPA), Sarah Benson arrived unannounced at Hilltop Springs Senior Living for the purpose of opening a complaint investigation. LPA was greeted at the door by Administrator Tracy Lehner and was granted access into the facility. During the opening of the complaint, LPA conducted a interview with Administrator. LPA Benson and Administrator Tracy Lehner toured the facility. The Administrator stated a resident living in the Independent Living area had reported finding bed bugs. The apartment has been treated by a professional pest control. The Administrator reported the incident was isolated with no further signs of bed bugs at the facility. The resident is not living in the assisted living or memory care area. LPA Benson will cross report with the county health department. This agency has investigated the complaint allegations. We have found the complaint was Unfounded, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. We have therefore dismissed the complaint. Exit interview was conducted and a copy of this report was signed and given to the Administrator