complaint·December 17, 2025

Personal rights. Homeless people enter the facility multiple times and harass staff. It was reported the facility has no nighttime security. During the interview process the Administrator stated we have a security team from 10:00pm to 6am. Staff stated the night concierge acts as our security. Staff reported that one of the security teams responsibilities is to let EMS in and direct them to the residents in need of assistance. Staff stated all off the doors lock around the perimeter, a key fob is needed to get in. Staff stated the front door is locked from 7am to 7pm. It was reported one evening someone was trying to get in the building without a key fob, but did not get access. Although the above allegations mentioned may have happened, or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, the findings are Unsubstantiated. A copy of the report was provided to the facility representative listed above and exit interview conducted.