complaint·February 27, 2026

Staff left residents’ room soiled with feces. On 12-09-25 Licensing Program Analyst LPA Sarah Benson inspected the room with the Administrator. During the inspection the room and floor were clean and free of odor. At the time of the inspection the Administrator shared a picture of a spot about 1 inch by 2 inches on a carpet. The Administrator stated on 12-07-25 It was reported to me by a staff member of a spot on the floor of a resident’s room that had been there for months. Administrator stated, I went to the room and there was a soiled spot on the floor about one inch by two inches. The Administrator shared a photo of the spot with LPA Benson. Administrator asked staff why it was not reported. Administrator stated the staff member stated they had given a handwritten note to another staff and it was reported to corporate five times, “I don’t know who”. Administrator stated it was never reported to me, the staff member didn’t report it to the proper staff through the proper channels. Administrator stated that housekeeping cleaned the floors on 12-07-25, the same day the spot was brought to my attention. During the investigation it was reported that a residents room was soiled with feces for months. During the investigation the LPA inspected the room and found it clean and odor-free. The Administrator shared a picture of a spot that was not identified, 1 inch by 2 inches. It was reported that the spot was cleaned when brought to the Administrators attention. Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated . An exit interview was conducted and a copy of the report was given to the Administrator.