complaint·December 12, 2024

Complaint alleges that Staff are not distributing residents' medications as prescribed. Based on interviews that were conducted, LPA could not prove or disprove the allegation. During interviews with residents, staff and witnesses, LPA learned of no concerns as it relates to the medication management and dispensing of medication to residents. LPA could not corroborate the allegation. Complaint alleges that Staff are not answering residents' call buttons in a timely manner. Based on an observation of facility records, LPA could not prove or disprove the allegation. In addition, LPA conducted interviews and learned of no concerns as it relates to answering of the call bells in a timely manner. LPA could not corroborate the allegation. Complaint alleges that Staff do not ensure that residents' incontinence needs are met. Based on interviews that were conducted, LPA could not prove or disprove the allegation. Furthermore, during interviews with residents and Witness #1, LPA learned of no concerns as relates to the care of residents in placement. LPA could not corroborate the allegation. Complaint alleges that Licensee does not ensure that staff receives required training. Based on a review of facility records, LPA observed sufficient staff training for the Med Tech. In addition, during an interview with the Med Tech, LPA learned of no concerns as it relates to training of staff members at the facility. LPA could not corroborate the allegation. A finding that the complaint allegations of Resident developed a pressure injury while in care, Staff are not distributing residents' medications as prescribed, Staff are not answering residents' call buttons in a timely manner, Staff do not ensure that residents' incontinence needs are met, Licensee does not ensure that staff receives required training are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.