complaint·July 26, 2024

.....Continued from 9099 LPA interviewed 3 of 5 residents. R2 and R3 stated that the staff never talked to them in any way that was disrespectful or abusive and they did not recall hearing the staff talk to other residents that way. R4 and R5 were sleeping but appeared clean and cared for. LPA interviewed S1 via phone on 05/09/2024. S1 stated that R1 required a maximum of care due to R1’s size and ambulatory status. S1 stated they never referred to R1 or any other resident inappropriately. Based on interviews, documents gathered and observations made, LPA was unable to determine the complainant’s allegation that their personal rights were being violated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.