complaint·August 9, 2024

Licensing Program Analyst (LPA) A Canela arrived unannounced for the purpose of opening a complaint regarding the above allegation for Faciltiy staff are not meeting residents care needs. During todays investigation, LPA made observations, took statements and reviewed documents. It was alleged R1 was found with ants in their diaper; Complainant had no direct knowledge or saw ants in R1's diaper but was made aware. LPA did not get any corroborating statements from staff or residents that were interviewed. LPA did not observe any ants in any rooms, but it was corroborated that the facility had ants in another residents room because of some food left in the room. Although the allegation may be true, or valid, based on LPAs observation and no corroborating statements received from resident or staff interviewed; there is not a preponderance of evidence to prove or, disprove, the allegation. Therefore, the allegation for Faciltiy staff are not meeting residents care needs is UNSUBSTANTIATED. Report emailed.