complaint·May 12, 2025

Continued from LIC9099... LPA also conducted interviews with staff that corroborated Licensee’s statement, and residents were unable to confirm or disregard allegation, because they did not recall if they were feeling cold at any prior date. Based on records review, on 3/30/24, Licensee provided LPA with a receipt as a proof of service dated 2/25/25 with job description detailing the following: "Contractor will furnish all labor, materials, equipment, supervision and contract administration to complete in a good and workmanlike manner the purchase and installation of Split System Straight A/C, full system to home of customer located at 524 Americano Way Fairfield, Ca as described more fully below". Payment date 3/14/25 reflected the job completion. A finding that the complaint allegation occurs of facility staff are not keeping the facility at a comfortable temperature for clients is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.