complaint·September 16, 2021

LPA conducted an additional in-person visit regarding this complaint on 6/24/21 with LPA Jill Nakagawa. LPA observed expired food in kitchen and garage refrigerator. (pictures taken) EV arrived at the facility and greeted LPA's. LPAs and EV then toured the garage again and observed the second Administrator, Jennifer Thein (JT) had entered through the garage and was taking food from the refrigerator. JT stated that they were packing the food for a party. JT stated that the food in that refrigerator was for staff only. LPAs then observed that the food that was previously in that refrigerator had been thrown in the outside garbage. (pictures taken) During today's visit on 9/16/21, LPA observed expired food in the resident's refrigerator and expired canned goods dated 6/2020 in the garage. Pineapples in the resident's refrigerator was uncovered. Lettuce was brown and sitting in water. Based on LPA’s observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The allegations that Facility is serving expired food to residents is Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted with Estrella Valendo, Licensee/Administrator, who's signature below confirms receipt of report.