complaint·March 16, 2022

On 3/16/2022 LPA Tobola conducted a facility visit for the purpose of delivering complaint findings. LPA arrived and was greeted by Administrator, Donnabell Galacia (DG). LPA conducted interviews with staff and reviewed facility documentation. Based on interviews with Administrator and Staff (S1) and a review of client census reports LPA found that client (C1) does not currently reside in the RCFE licensed facility. In addition, upon client census review C1 had not resided in the RCFE licensed facility between January 2021 to February 2021, therefore the allegations did not occur in the CCLD licensed RCFE facility and are determined to be UNFOUNDED. This agency has investigated all of the complaint allegations listed above. We have found that the complaint allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. No deficiencies cited during the visit. LPA provided Administrator with an email copy of the complaint report.