complaint·July 11, 2023

Resident, R3 disclosed they like living at the facility, staff are helpful and nice and R3 does not need assistance changing their diaper at night and does it on their own. Other residents interviewed also disclosed, they like living at the home and staff are nice. They have not seen or heard staff yelling or hitting residents. Staff interviewed denied the allegations and explain that no one uses their hands on any residents and they treat them with respect. It was also alleged that facility staff are not following the Admission Agreement in that resident R1 was asked by staff(S2)to pay an additional amount after R1 had won extra money at Bingo. R1 stated they did not pay the facility any additional money. LPA interviewed staff (S2&S3) who stated they never asked the resident for any additional payment. S3 stated they never ask the residents for any payment, they always go through their public guardian or responsible party if funds are due, but would never go directly to the resident and deny the allegations that they asked R1 for any additional funds. Based on records reviewed, interviews conducted and additional statement received from outside individual where it was disclosed resident R1 stated living at the facility was not bad and expressed they wanted to move back to the facility. Although the allegation may be valid, there is not a preponderance of evidence to prove the allegation did or, did not, occur. Therefore, the above allegation for , Personal Rights; Staff hit resident's and Staff is not following Admission Agreement, are all UNSUBSTANTIATED. No citations issued today.