complaint·August 26, 2022

***This document has been amended*** Administrator was not present to sign amended document. Amended report signed by Outreach Marketing Director, Kendra Bailey.******* It was alleged that the facility was in disrepair which resulted in the residents not having a safe environment. More specifically, that the facility door was in disrepair which posed a risk to residents, of them exiting and others entering the facility. LPA conducted two visits to the facility and observed that the door's automatic/sensor feature did not allow the door to open automatically. Staff demonstrated for LPA that the doors could be closed and opened manually by staff. A sign on the front of the facility door requested that the visitors ring the door bell for staff to open the entrance doors. In the event of an emergency staff also demonstrated that the doors could be opened for the residents safety. LPA also reviewed documentation from an emergency door repair person, that advised that the sensors not be used until the repairs are made. Per documentation, the facility placed an initial request for repair on 5/25/22 but per statements from staff they were waiting for parts. Statements from staff also indicate that after the receptionist left, doors were closed manually, and were not left ajar and that the doors did not pose a safety hazard for residents. Administrator provided LPA with documentation that the repairs have been made. There wasn't sufficient information to prove that the allegations: Facility is in disrepair and Staff does not provide a safe environment for residents occurred. Therefore the complaint is Unsubstantiated. A finding that the complaint allegation is unsubstantiated meaning that although the allegation may have happened there is not a preponderance of evidence to prove that the allegation occurred. No deficiencies cited.