complaint·January 29, 2024

During the visual inspection of the facility, LPA observed clean hallways and exits that were free from obstructions. LPA reviewed pest prevention reports from Clark Pest Control, which show what work was done. Facility has a monthly visit from Clark's, to have preventative measures taken to control and prevent pests in the building. The reports did not comment on any abnormal pest infestation. LPA reviewed menus prepared by the facility. LPA observed the food prepared and served by the facility to meet regulation. Facility posts a weekly menu for residents review, in addition to placing a daily menu at each table for residents to order from. If a resident is not pleased with the daily meal, the facility has an alternate menu for them to choose from. LPA was not able to find evidence to support the allegation of staff did not provide adequate food service. LPA did not observe any areas of the building that were in disrepair or dangerous to residents. The temperature of the building was within regulation and each resident apartment has controls to regulation their own temperature. LPA observed a large activity room with scheduled activities for resident enjoyment. LPA was not able to find evidence to support the allegation that staff did not provide a safe and comfortable environment. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.