complaint·January 27, 2025

Licensing Program Analyst (LPA) A. Canela arrived unannounced for the purpose of getting additional information and delivering findings to the above allegation. LPA met with Steven Milton, co-licensee. LPA previously toured the facility, requested and reviewed records and took statements. It was alleged that a year & a half ago, staff violated resident R1s personal rights in that staff physically abused R1, would not let them use the restroom, financial abuse, and took their medication. Investigation revealed that R1 moved out of the home 2+ years ago. Facility staff deny the allegation. Residents interviewed stated they have not had any issue or concerns with staff S1 and that S1 is very helpful. Facility expressed R1 had different mood swings, moved out to live independent but expressed on several occasions they wanted to move back to the facility. LPA attempted to speak with R1 at three different numbers and R1 did not answer or return the calls. LPA did not get any corroborating statements. Based on the interviews, record review, and information obtained during the investigation the allegation for personal rights is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occurr. No deficiencies cited during today's visit.