complaint·May 9, 2023

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. LPA met with Facility Manager and discussed the allegations. During the course of this investigation, statements were taken from staff and documents were obtained and reviewed. Attempts to contact the Complainant in order to obtain a statement and clarify information was unsuccessful. Both phone numbers listed in the case file are not valid, on have been disconnected and the other is not a number for the Complainant. A letter was sent to the Complainant at the listed address requesting contact on April 17, 2023 but no response has been received. Facility staff deny the allegations and have indicated the paramedics appeared at the facility unannounced in order to transfer the complaint subject to another facility. Staff indicate the delay in preparing the subject for transport resulted from the lack of notification of the date and time of transport. While not all requested records were provided to paramedics, staff statements and facility records suggest staff were aware of resident's condition and meeting resident's needs. Although the allegations may be true, based on statements and records, there is not a preponderance of evidence to prove the allegations true or, not true. Therefore, the allegations are UNSUBSTANTIATED. Report left. No citations issued.