complaint·August 11, 2022

Complaint alleges that the Facility is odiferous. During the course of the investigation, LPA toured the facility and made observations on August 11, 2022, July 21, 2022, July 12, 2022 and June 30, 2022. During those tours, LPA found the facility to be clean, sanitary and in good repair. LPA could not prove or disprove that the facility is odiferous based on observations on said dates. Complaint alleges that the residents are not being provided activities while in care. During the course of the investigation, LPA reviewed facility records and made observations on July 21, 2022. LPA learned through the review of the Activities Menu that the facility has activities for residents. In addition, during a tour of the facility on July 21, 2022, LPA Farhaan Sarangi and Caitlynn Felias observed an activity being conducted by a staff member at the facility. Furthermore, LPA could not prove or disprove that the residents are not being provided activities while in care. Complaint alleges that requests for communication with staff are not being responded to in a timely manner. During the course of the investigation, LPA interviewed staff, residents and witnesses and could not prove or disprove that the facility staff or Administrator are not responding to requests for communication. A finding that the complaint allegations of, not enough staff to meet resident's needs, facility is odiferous, residents are not being provided activities and requests for communication with staff are not being responded to in a timely manner are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.