complaint·January 24, 2024

Complaint alleges facility did not safeguard residents' belongings. Based on interviews with multiple staff (S1, S3 & S4) it was consistently indicated that residents clothing are often shared due to soiled clothing in need of cleaning. This ultimately resulted in the facility being unable to properly maintain and safeguard resident belongings, therefore the allegation is found to be substantiated. Allegations, lack of supervision and staff did not safeguard residents' belongings are found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided. Complaint alleges staff did not ensure that residents were appropriately dressed for hot weather. Based on a tour of the facility and LPA observations, residents under care were found to have appropriate clothing on and appear to be comfortable. Based on interviews with staff (S1, S2, S3 & S4) there was no indication of residents being dressed inappropriately based on weather conditions and temperatures, therefore the allegation is unsubstantiated. Complaint alleges staff did not seek a resident medical attention for resident with a resident (R2) who was observed by Reporting Party to have skin picking behaviors resulting in R2 bleeding. Based on a review of records, the facility has documented and is aware of R2 behavior, indicating changes of condition and clearly documenting progress notes for when R2 was observed to be bleeding from skin picking. In addition, staff are documented to have provided 1st aid and cleaning to tend to R2's scratches. Due to a lack of corroborating evidence the allegation is unsubstantiated. Complaint alleges facility violated residents' personal rights regarding staff yelling or speaking inappropriately to residents in care. Based on interviews with staff (S1, S2, S3 & S4) and Reporting Party, there is not enough corroborating evidence supporting the allegation. Based on LPA observations and tours of the facility, there were no observed occurrences of this behavior from staff, therefore the allegation is unsubstantiated. A finding that the complaint allegations , general food requirements not met, staff did not ensure that residents were appropriately dressed for hot weather, staff did not seek a resident medical attention & facility violated resident personal rights are unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.