Incident investigation·May 31, 2025

Licensing Program Manager Bertozzi arrived unannounced to conduct a Case Management inspection to ensure heath and safety and was greeted by Joe Rosario, the Maintenance Director. Sales Manager, Rosa Graciea arrived later. Administrator, Camille Brown was available by phone and gave permission for staff to sign report. LPM is following up regarding a recent report that the facility's air conditioner was not working. LPM confirmed with Executive Director Camille Brown via phone on May 31, 2025 and with Maintenance Director, Joe Rosario during this visit that one of five buildings had the air conditioner not working (Clark House). When LPM arrived the temperature outside was approximately 100 degrees F. The thermostat inside of Clark House read at 77 degrees F. Per conversation with Joe, the central air conditioner in Clark House is not working, however, each resident room has an individual air conditioner. In an attempt to keep the main areas of the facility cool, two vacant rooms have the air conditioners running with the doors open. LPM conducted a walk through and observed two vacant rooms with the room air conditioner on and a fan directing air outside of the room into the main area. LPM confirmed that each resident room in Clark House had their room air conditioner on. Residents appeared comfortable and were not exhibiting sign of distress, like red faces and/or sweating. LPM confirmed through observation that the other four houses had functional air conditioner. No deficiencies cited during this inspection.