complaint·July 23, 2025

Continued from LIC9099C... During visit conducted on 07/11/2025, the Department was informed by the Executive Director that the facility currently has seven suspected cases of scabies. Interview conducted with Executive Director revealed that many residents with suspected scabies are receiving hospice services and have been receiving preventative treatment from their assigned hospice care team without a confirmed diagnosis. Per Executive Director, it would be the Hospice Agency’s responsibility to initiate a dermatologist appointment to confirm a scabies diagnosis. Interview further revealed that facility staff were only donning and doffing PPE if it was specifically instructed to do so by a resident’s hospice care team and were not implementing this portion of their infection control plan universally or throughout the whole facility. Based on interview conducted and observations made, this allegation is Substantiated . A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiencies, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Exit interview conducted. Copy of report, LIC9099D (Deficiency Page), Plan of Corrections, and Appeal Rights discussed and provided to Executive Director. Signature on form confirms receipt of documents.