complaint·September 12, 2025

Continued from LIC9099... Due to lack of information provided by the Complainant, the Department was unable to determine if staff neglect due to being left unattended resulted in residents being hospitalized. Interview with S1 denied the allegation that they leave residents unattended. 9 of 13 staff interviews stated that they haven’t observed or seen S1 or other facility staff leaving the residents unattended. 4 of 13 interviews stated that they have seen or heard of facility staff leaving residents unattended but only 1 of 13 interviews identified S1. Interviews conducted revealed that there are usually two staff members in each house as well as two medication technicians available each shift. During staff breaks, facility staff members will stagger their time to ensure that there is always 1 staff member in the house to supervise the residents. Interviews conducted with S1 and S2 denied the allegations that they groom or shave the private areas of male residents. 10 staff interviews stated that they haven’t observed or heard of facility staff grooming or shaving the private areas of male residents. Based on interviews conducted these allegations are Unsubstantiated . A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Exit interview conducted. Copy of report discussed and provided to Executive Director. Signature on form confirms receipt of documents.