complaint·April 20, 2021

Licensing Program Analyst A. Canela contacted Administrator, Mikayla Muehleisen for the purpose of delivering finding on the above captioned complaint allegation. The visit was conducted via tele -visit due to the COVID - 19 precautions. LPA was not physically present at the site. It is alleged staff do not provide adequate food service to residents, more specifically that food is not provided at the same time each day and food is late or not warm. LPA reviewed records and took statements. Staff S1 disclosed to LPA, due to Covid precautions and their dining room being closed, they are providing tray service to all the residents. The dining staff know what the requested item is ahead of time and all meals are prepared and distributed daily to all the residents. They have plenty of staff, so that food can be delivered timely and there may be instances where it may take a couple of minutes more but, nothing major. LPA received statement from reporting party who explained, they had not taken dates and times of when this occurred, but food has not been delivered warm many times. Although the allegations may be true, or are valid, there is not a preponderance of evidence to prove the alleged violations did, or did not, occur. Therefore, the allegation is UNSUBSTANTIATED. No citations issued.