complaint·August 29, 2023

**Amended from original report dated 8/29/2023. Original report was signed by Josephine Garcia-Evans. Amended report dated 9/7/2023 is signed by Administrator, Carol Dowell.** Licensing Program Analyst Leibert (LPA) arrived unannounced to deliver complaint investigation findings. The Department toured the facility, interviewed residents, reviewed resident records and made observations. Complaint alleges staff did not assist resident (R1) as needed/required regarding services for ambulation and assistance upon medical appointment check-ins. Based upon a review of R1’s resident records including Physician’s Report, Resident Appraisal and Resident Assessment; although R1 is non-ambulatory and utilizing a walker, there is no indication that R1 requires or is to be provided these additional services from the facility with ambulation assistance, transferring or mobility. This agency has investigated the complaint alleging staff did not assist resident as needed/required. We have found that the allegation above is UNFOUNDED, meaning that the allegation is false, and without reasonable basis. No deficiencies cited. Report left.