complaint·December 17, 2024

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. LPA met with **** and discussed the disposition. Complainant has alleged that facility staff are not responsive to Complainant's needs and cites having to wait for transportation to appointments, not responding timely to calls for assistance and making threatening remarks to Complainant. This investigation included a review of documents and taking of statements from parties and witnesses. Facility staff deny the allegations. A review of the facility policy regarding transportation for residents suggests that reasonable accommodations are made for the residents, including the Complainant. Complainant did not initially provide a date that staff did not respond in a timely manner and, when pressed, gave a date subsequent to the lodging of this complaint. This investigation found no evidence that staff have threatened the Complainant but did determine that exceptional efforts were made to accommodate Complainant's preference for particular staff to provide housekeeping services. Although the allegation may be true, based upon the review of documents and statements provided, there is not a preponderance of evidence to prove, or disprove, the allegations. Therefore, the complaint is UNSUBSTANTIATED. Report left.