complaint·April 15, 2025

Continued from LIC9099 Interviews conducted with staff and residents revealed there have been no bedbugs found in the common areas. Although as a precautionary measure the common areas have been treated for bedbugs as well. There have only been a couple of rooms in AL upstairs that have been the issue. This allegation has been investigation in 2 other complaints 1) 21-AS-20241016223345 Facility reported September 23, 2024 was the first sighting of a bed bug in the facility, it was brought to the attention of staff who reached out to Clark Pest Control the same day. Clark conducted an inspection on September 24th. Residents and responsible parties in the areas impacted were notified via a letter, copy provided to the Department. September 26, 2024 Clark set-up the first heat treatment in two (2) rooms in the facility. On September 27, 2024, Clark returned to treat eight (8) additional rooms, they received a bio-spray treatment to ensure the bedbugs do not spread. On September 27, 2024 Clark did an in-service training with the maintenance and housekeeping supervisors who then trained their teams on what to look for and how to address a bed bug sighting among other topics. 2 nd ) 21-AS-20241107150613 - The facility has had a bed bug infestation first apparent in October of 2024. Facility management and housekeeping staff have followed the CA Dept of Public Health guidelines and have employed professional exterminators on a continuous basis throughout the period bed bugs have been present. This Agency has inspected for rodents on site visits conducted on 11/19/24; 12/03/24; and 01/28/2025 with negative results. Unsubstantiated as facility has continued to conduct follow up inspections and treatments – There was not sufficient information obtained to support a violation occurred as facility continues to conduct follow up inspections and treatments. Therefore, allegation staff do not keep facility free of bedbugs is Unsubstantiated Staff do not ensure the facility call system is properly operating- Complainant alleges the call system (Jeron) doesn't work/does not call to the pagers which has been going on over a year. On 3/4/2025 while at facility LPA observed and learned facility call bell system JERON, located in the nurses’ station, is older and does not print out a history of calls/when cords or buttons are pushed for help. LPA observed for 30 minutes system alarm going off that indicated room number and location (either bedroom/bathroom, etc) with a loud beeping noise that doesn't stop until staff push a button. Nurses station staff then call on walkie talkie to all staff for the nearest available to respond to resident, a staff then will reply they are handling. LPA observed calls being responded to in an appropriate amount of time. Complaint #21-AS-20241018122417 investigation revealed in part Facility call bell system is not able to pull a log showing calls and response times. An outside party conducting an unrelated visit to resident (R1) pulled the call bell and staff responded within 4 minutes. Findings were unsubstantiated. Although the allegation may be true, based upon the review of documents, observations made and statements provided, there is not a preponderance of evidence to prove, or disprove, the allegation. Therefore, the complaint is UNSUBSTANTIATED