Office review·May 7, 2025

On 5/7/2025, an informal meeting was conducted in the Santa Rosa Regional Office. Present in the meeting were Licensing Regional Manager, Carla Nuti-Martinez, Licensing Program Manager, Victoria Bertozzi, Licensing Program Analyst, Ali Deniz and representatives for the Oakmont Management Company, Terry Ervin, Shakeb Rafat, and Tedra Godfrey. Additionally, the following individuals were present virtually; Sue McPherson, Steven Walling, and Stephanie MacLean. Facility changed their management company to Oakmont Management Group LLC on 4/1/2025. The purpose of this meeting is to discuss concerns that have risen during multiple complaint investigations over the past year including, but not limited to, lack of communication, ensuring resident’s care needs are being met and an ongoing issue with bed bugs. With the new management company, executive director and team the intent is to discuss these ongoing concerns to ensure we move forward successfully, and the facility remains in compliance. The Department has offered Technical Support as a resource to the facility. A TSP referral will be made and they will reach out to complete the process. No citations are being issued today.