complaint·August 28, 2025

Continued from LIC9099 During the course of this investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The most recent allegation of “Staff do not keep the facility free of pests.” Complainant stated that, "For months, since this facility has been taken over by Oakmont Management... residents rooms have been infested with bed bugs... no one has been putting any real effort to get rid of them:" Ivy Park at Rockville had been using Clark Pest Control company but moved to Pinnacle Pest Control in the hopes of having more aggressive pest control. LPA obtained records of Pinnacle Pest performing both heat treatments and spray treatments to affected rooms from 05/14/2025 to 08/13/2025. An interview with a representative from Pinnacle Pest Control also revealed their desire to have Ivy Park at Rockville use bed bug sniffing dogs to inspect the entire building. On June 11th, 2025, dog(s) from Harlem River Hounds identified nine (9) rooms which were subsequently treated by Pinnacle Pest Control. In addition, LPA learned that at least four (4) of the current maintenance/housekeeping staff were taught specific bed bug handling techniques by representatives from Clark Pest Control before current management took over in April of 2025. Pinnacle Pest Control expects to begin two hour training sessions with staff at Ivy Park at Rockville, but has not yet started. Finally, LPA observed on-going larger pest traps, typically used to target rodents strategically placed outside the building by Ecolab company. Based on observations made, records reviewed and interviews conducted, this allegation is Unsubstantiated. A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No Deficiencies Cited during visit. Exit interview conducted. Copy of report discussed and provided to Tetra Godfrey - Administrator Signature on form confirms receipt of documents.