complaint·December 9, 2025

Continued for LIC9099 Complainant acknowledged an understanding that care costs could increase and fluctuate depending on the care needs of R1. LPA learned through interviews that management had met with Complainant on 4 occasions, to go over care costs and answer questions. Complainant did report hearing conflicting expected care costs from S1 and S3, an assertion this LPA found to be credible. However, although the complaint was received on 11/04/2025, by 11/05/2025, LPA received an email from complainant noting they had on-line access to the amounts due for the next month and that, “The amount shown appears to be reasonable and manageable” Because of conflicting information on whether staff provided the resident’s responsible party with itemization of additional fees charged, the allegation is Unsubstantiated. A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Exit interview conducted. Copy of report discussed and provided to Executive Director Tedra Godfrey. Signature on form confirms receipt of documents.