complaint·January 21, 2026

Continued from LIC9099 Review of a Service Plan received for R1 developed on 01/01/2025 indicates under the “Medicine Management” section that R1 receives full assistance with medicine management including, getting, “assistance with 10+ centrally stored medications” and “coordination with non-house pharmacy”, the service plan also indicates that R1 gets most of their medications filled through Kaiser, while R1’s family provides all over-the-counter (OTC) medicines. A follow up phone interview with S2 of the Oakmont Management Group overseeing Ivy Park at Rockville on 12/22/2025 and a follow up letter from S2 received 12/23/2025 indicates that responsible parties can provide medicines and pay themselves for prescription medicines to be re-packaged with Consonus Pharmacy or if a responsible party chooses not to sign a contract with Consonus Pharmacy for re-packaging, the community may cover the repackaging fees and pass the cost onto the residents through a monthly invoice. A blank Care Assessment Form provided to this LPA by S1 at Ivy Park at Rockville on 12/23/2025 indicates that as of 10/28/2025 the Executive Director (ED) will have discretion when assigning Pharmacy Care Points and costs for Kaiser and VA residents” Finally, a review of an Ivy Park at Rockville Resident and Service Agreement Section II (B)(4) provided to this LPA on 12/09/2025 indicates, “Fee Increase. Ivy may change any fees for General Services, Care Services, or additional items…upon (90) days written notice” as well as a Services section I(C)(13) under Additional Items and Services, “Ivy will make available…additional items and services at an extra charge, to be billed...on a monthly basis…any additional items or services that Ivy offers in the future” Because residents can continue with the pharmacy of their choice, and because the management at Ivy Park at Rockville has provided the necessary 90 days’ notice for a service fee increase, this allegation is unsubstantiated A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Exit interview conducted. Copy of report discussed and provided to Executive Director Tedra Godfrey. Signature on form confirms receipt of documents .