complaint·May 3, 2021

Licensing Program Analyst Leibert met with Kayla Young, Assistant Administrator, for the purpose of delivering findings on the above captioned complaint allegation. The visit was conducted via tele-visit due to the Covid-19 precautions. The LPA did not physically present at the site. This investigation included interviews with witnesses; staff; and parties, as well as records and documents reviews. The following determinations were made: On or about April 13, 2021, R1 called front desk following a fall; Front desk did not respond to R1's call or subsequent initial call from R1's family member and R1 did not obtain assistance for approximately 20 to 30 minutes. Based upon the documents and records reviewed and statements taken from witnesses, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.