Inspection visit

complaintSeptember 16, 2022

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THELicense 486803806

Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Even though records show that call bell alarms in Assisted Living were not answered in a timely matter to ensure that residents' needs were meet (see Case Management report for 9/16/2022), there is not enough to prove or disprove that facility staff failed to respond to call bell. In regard to “staff left residents unattended”, Department learned during interviews and documentation cited above that there were only one staff in assisted living after the hours of 4:09 AM. Department obtained an email from Acting ED Jillian Hunter on 2/25/2022 stating that there were 1 medication technician and 3 caregiver on schedule for 2/17/2022. Facility was not able to provide a formal schedule. Complaint stated that resident had a fall and contacted family member for assistance after pressing call bell alarm and not receiving any staff assistance. Family members called facility – no answer, family member arrived at facility through unlock front door and found no staff after looking around for 20 minutes, helped resident and left without seen a staff around. Resident after being assisted by family was attended by staff – records show that there was a wait of 49 min and that staff stated to resident that “’staff’ was by ‘itself’”. Resident was left without assistance for a long period of time and Department is not able to prove or disprove that residents were left unattended. (copy of records on file) A finding that the complaint allegations of “Staff left residents unattended” and “Staff did not respond to call bell.” are unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited during this inspection.

Citations

5 citations recorded^*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

1569.618(b)(3)Type B
1569.618 (b)(3)Ensure that at least 1 staff member who has cardiopulmonary resuscitation (CPR) training & first aid training is on duty & on the premises at all times.This requirement isn't met as evidenced by: Based on staff file review & interviews 3 out of3 staff file had no proof of 1st Aid and on 2/17/22 there were no staff w/ CPR on premises as per 8/11/22 visit and records requested on email which poses a potential health, safety, & personal rights risk to residents in care.
1569.625Type B
§1569.625 Staff training; legislative findings…This requirement isn't met as evidenced by:Based on records review & interviews,licensee didn't comply w/section cited above in 3 out of 3 staff training which poses a potential health, safety,& personal risk to residents in care.During visit on 8/11 & email follow up, facility wasn't able to provide sufficient initial & on going proof of training for staff S1&S2 and no proof of training for S3.
87355Type A
87355 Criminal Record Clearance.This requirement isnt met as evidenced by: Based on records reviewed facility didn't comply w/section above on 1 out of 3 staff fingerprint clearance & staff association before providing care to residents which poses an immediate health, safety, & personal rights risk to residents in care.CCLD reviewedtimecards provided by facility & learned that staff S3 isnt associated to facility.Staff S3 worked 2 days between 2/13 & 2/17/22.
87412Type B
87412 Personnel Records:This requirement is not met as evidenced by: Based on records reviewed & interview facility didn't comply w/section above on 3 out of 3 staff files which poses a potential safety risk to residents in care. During visit on 8/11/22 LPA requested to review 2 staff files S1, S2, S3 based on timecards provide by facility. Facility staff files for S1 & S2 only contained resume & training. S3 had no file available.
87463(c)Type B
87463(c) Reappraisals...once every 12 months...as specified in Section 87467.This requirement is not met as evidenced by: Based on observation,interview, and record review, facility did not comply with the section cited above in 4 out of 4 residents' reappraisals which poses a potential health,safety or personal rights risk to persons in care.Dept learned that residents R1,2,3,4 have no reappraisal or they are over 12 months.(see copies)

FAQ · About this visit

Common questions about this visit

What happened during the September 16, 2022 inspection of VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE?

This was a complaint inspection of VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE on September 16, 2022. The inspection found no deficiencies and no citations were issued.

Were any citations issued to VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE on September 16, 2022?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLD View original report

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Data from CCLD public records. Last updated May 25, 2026. If you believe any information is inaccurate, report it here.

complaint·September 16, 2022