complaint·October 25, 2022

LPA Leibert arrived unannounced and met with Pam Hardesty to discuss findings on this complaint. This Department investigated the allegations by making site visits, taking statements, reviewing documents and photographs. The following determinations are made: Statements and documents suggest that R1's fall was not the result of staff neglect and there is conflicting statements regarding the allegation staff pushed R1; Complainant has not responded to this Department's request for information regarding the false reporting allegation; Documents and statements indicate that R1 frequently refused staff's attempt to provide hygiene care and showers; Reviews of facility's menus and discussions with witnesses suggests that the food service at the facility meets the requirements of Title Twenty-Two regulations; There are differing opinions regarding the staff's compliance with requirements to wear masks; At every unannounced site visit to the facility, staff and visitors were observed to comply with the masking mandate. Although the allegations may be true, or valid, based upon the statements, site visits, documents reviewed, there is not a preponderance of evidence to support the allegations. Therefore, the allegations are UNSUBSTANTIATED. Report left at facility.