complaint·April 28, 2023

LPA conducted another tour of the facility during the closure of the complaint on April 28, 2023 and found residents doing activities with staff members. Furthermore, on both said dates, the 1st and 2nd floor Memory Care Units were found to be clean, at a comfortable temperature with all exits free from obstruction. Complaint alleges facility staff did not provide toilet paper for resident. Based on interviews that were conducted, LPA could not prove or disprove the allegation due to inconsistent statements made during the investigation. Furthermore, LPA conducted tours of the facility on April 11, 2023, and April 28, 2023, and observed toilet paper in all resident rooms. A finding that the complaint allegations of Facility staff ignored resident(s), facility staff did not meet resident’s care needs and facility staff did not provide toilet paper for resident are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Assistant Administrator.