complaint·November 5, 2024

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. During the course of this investigation statements were taken from witnesses and interested parties as well as documents obtained and reviewed, inspections made and photographs taken. The following determinations are made: The shower fixture in Resident's (R1's) apartment has broken on several occasions in the recent past; Three separate work orders marked high priority indicate the fixture was repaired by facility maintenance; Facility places a red carpet at facility entrance to welcome new residents; carpet is in place temporarily and removed after the welcoming process; Complainant states the carpet is a risk hazard and not secured in place; Administrator states the carpet is secured with tape and that no-one has tripped on the carpet. Although the allegations may be true, or valid, based on documents, statements, and photographs, there is not a preponderance of evidence to prove the allegations are true or, not true. Therefore, the allegations are UNSUBSTANTIATED. Report left.