complaint·November 19, 2024

Continued from 9099.... LPA's inspection of pull cords in bathrooms found one cord which was not responsive on the day of inspection. Review of response system shows that care staff and front desk are notified of service request on their phones. Based on documents reviewed, observations made, and interviews conducted, the allegations that Facility staff did not respond to resident's calls for assistance timely has been Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. (See 9099-D) Exit interview conducted. Copy of report, Plan of Corrections, and Appeal Rights discussed and provided to Administrator. Signature on form confirms receipt of documents. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.