complaint·February 11, 2025

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. Complainant alleges that Memory Care staff have left residents unattended in the dining area and cites a 10 minute period on 11/26/2024 when no staff were present in dining area to assist residents. During the course of this investigation, 4 unannounced site visit were conducted; documents obtained and statements taken. The following determinations are made: An internal poll was taken on 12/5/25 to determine satisfaction with care being provided; 18 of 20 family members of residents questioned responded with positive responses to questions regarding quality of care being given; 5 of 5 staff questioned regarding the supervision provided on 11/26 indicated residents were not left in dining area unattended; Complainant was asked to provide identity of possible witnesses to the allegation but did not provide further information. Although the allegation may be true, or valid, based upon the observations, documents and statements, there is not a preponderance of evidence to prove, or disprove, the allegation. Therefore, the allegation is UNSUBSTANTIATED. Report left.