Office review·March 19, 2025

A Non-Compliance Conference (NCC) was conducted today in the Santa Rosa Regional Office. Present in the meeting were, Regional Manager, Carla Nuti-Martinez, Licensing Program Manager, Bethany Moellers, and Licensing Program Analyst (LPA) Shannan Hansen, Licensing Program Analyst (LPA) David Leibert met with Facility: Chair/CEO, Chris Hollister, Co-President/COO, Richard Williams, Regional VP Operations, Erica Ogle, Regional Director of Health & Wellness, Sangeeta Devi, SVP Health & Wellness, Dr. Sandi Petersen, Administrator/ED, Morgan Whinery, QA/Risk Manager, Jay Stowers, and Joel Goldman of HansonBridgett for the purpose of reviewing issues during Non-Compliance Conference. This office meeting is being conducted to discuss concerns identified by the Community Care Licensing Agency. CCL has investigated 14 complaints in 2024 starting from 6/24/2024 and 6 complaint investigations in 2025 (2 of which have been substantiated) the other 4 are still under investigation. Area of concerns are: * Personnel Requirements (87411(a)) - staffing numbers, competency, & services (ADLs) to meet residents care needs - 3/6/2025, 12/17/2024, 11/19/2024, 6/20/2024. * Incidental Medical & Dental (87465(c)(2)) Regarding medication discrepancies/timely - 3/6/2025, 10/29/2024, 10/18/2024, 8/8/2024. * Personal Rights (87468.1(a)(1)) - Cameras & privacy * Elopements - (87411(a)) 2/21/2025 * Call bells-response time - 11/19/2025, 11/18/2025 * Facilities future compliance TSP service: Licensee was informed of and is interested in engagement. No deficiencies cited during the Non-Compliance Conference.