complaint·April 29, 2025

Continued from LIC9099: On 3/25/2025 LPA obtained 3/25/2025 Town Hall meeting document showing ED responses to Resident Council meeting minutes in red below the black questions from the Town Hall meetings. The ED prints 35 copies and hands them out at the Town Hall meeting. There was not sufficient information obtained to support a violation occurred. This agency has investigated the complaint alleging Staff did not respond in writing to the concerns of Resident Council in required time frame. We have found that the complaint was UNFOUNDED , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Staff did not post Resident Council meeting in central location – Complainant alleges facility did not post meeting information in a central location, the only place the meeting notification was posted was on the door of the Theater room. On 3/25/2025 LPA conducted the first of 2 unannounced facility visits and observed 6 different locations with Town Hall meeting (which is changed out routinely with Resident Council meetings) posted (see LIC 812 pics). Interviews conducted with ED and R1 informed meetings are posted two weeks prior to the Resident Council meeting in the Lobby, the elevator’s, on bulletin boards (2), at the bistro & dining room, by the mail room, in Newsletters, & calendars in each resident mailbox at the beginning of the month. They get taken down the day after and townhall meeting flyers or Spring flyers go up. On 4/15/2025 at LPA’s second unannounced visit to the facility observed multiple locations Resident Council meeting notices were posted (see LIC812 pics). There was not sufficient information obtained to support a violation occurred from investigation conducted as at all unannounced visits multiple postings were observed and documented. Therefore, allegation Staff did not post Resident council meeting in central location is UNFOUNDED . We have found that the complaint allegation was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Continued from LIC9099-A: The ED informed The Resident Counsel President will invite me every couple of months to the meetings, when they feel it is needed, this is an open invitation, but they will let me know. The ED feels the meetings should have some private time without the ED there, but the ED is always available. Per LPA interview the President knows they can walk down to the office and get the ED or text to come, which has happened before. Former complaint addressed this issue in 21-AS-20241204123831 finding-Unsubstantiated. There was not sufficient information obtained to support a violation occurred. Therefore, the allegation There is no staff liaison to assist with resident council is UNSUBSTANTIATED . Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations/complaint is UNSUBSTANTIATED .