complaint·June 27, 2025

During this investigation LPA observed that food was labeled, dated, and stored in compliance with Title 22 regulations. LPA observed temperature log was posted and is signed off daily. Interviews with staff indicate water filters are managed and replaced by a third-party vendor based upon vendor’s own service schedule. Vendor representative arrived during this visit and informed LPA that water filter in kitchen is used solely to reduce calcium build up in the steamer, not for drinking purposes. Interview with Dining Director indicated that if they observe that the water filter needs to be changed, they will contact the vendor. Interviews with staff indicate that should equipment fail, it is either repaired or replaced promptly by either in-house maintenance team or manufacturer. PH levels of sanitizer are not regulated by Title 22. Licensee is not preventing rodents from being in the facility. – Complainant alleges “There are rats in the kitchen”. During this investigation, LPA toured the kitchen and dining areas and did not observe rats nor other vermin, nor any evidence of rats such as droppings or nests. Facility receives weekly pest control visits from a third-party vendor. Interviews with staff indicate that there have been no recent sightings of rodents and if there are any sightings they are reported immediately, and the pest control company will return as soon as the same day. Review of reports from pest control company indicate that there was a facility reported pest sighting 6/13/2025, but no pest was found by vendor. Reports show visits dating back to 5/1/25 had zero (0) captures and no activity of pests were found, and traps were replaced without use. Based upon observations and interviews, we have found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations/complaint is UNSUBSTANTIATED . No deficiencies cited. Exit interview conducted. Copy of report discussed and provided to the Administrator. The signature on the form confirms receipt of documents.