complaint·March 30, 2026

Continued from LIC9099... Upon review, it was observed that facilities Admission Agreement states “You may terminate this Agreement at any time, with or without cause, by giving the Executive Director thirty (30) days' prior written notice of termination. You will continue to be responsible for your full Monthly Fee until the thirty (30) day period has expired or all personal belongings have been removed from the apartment, whichever occurs later.” Further review of Admission Agreement indicated that three (3) meals a day are included in the monthly fee. Staff did not ensure clear communication was provided to residents responsible party promptly and Staff did not ensure copy of requested records were provided to residents responsible party – RP alleges that facility management team informed them that a meeting would take place prior to final bill, however, the meeting did not occur, and the final bill was given with two (2) separate emails being sent to the facility without an answer. RP further alleges that requested invoices were not provided to R1’s responsible party upon request. Review of email correspondence indicates that ledgers were provided to R1’s responsible party upon request, however, these were not the invoices initially requested. Further review of email correspondence indicated that correct invoices were eventually provided, but misunderstanding between the two parties caused a delay. Management team indicated that initial replies were sent, however, the email on file was not correct leading to responsible party not receiving replies. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated . No deficiencies cited. Exit interview conducted with Regional Director of Operations, whose signature on form confirms receipt.